Shipping policy
Shipping Policy — S&M Boutique
At S&M Boutique, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping details.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or holidays.
- During high-volume periods, processing times may be slightly delayed.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Timeframes
Domestic Shipping
Estimated delivery time:
- 3–7 business days
International Shipping
Estimated delivery time:
- 7–21 business days
Delivery times may vary depending on location, customs processing, weather conditions, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order weight
- Shipping destination
- Carrier rates
Occasionally, S&M Boutique may offer:
- Free shipping promotions
- Discounted shipping offers
- Seasonal delivery specials
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package status in real time.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
S&M Boutique is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to incomplete shipping details
- Failed delivery attempts
If you notice an error in your shipping address, contact us immediately before your order ships.
Lost or Stolen Packages
S&M Boutique is not liable for lost or stolen packages marked as “Delivered” by the shipping carrier.
If your package is missing, please:
- Verify the shipping address
- Check with neighbors or your local carrier
- Contact the shipping provider directly
For additional assistance, contact our support team.
Delayed Deliveries
While we strive to ensure timely delivery, S&M Boutique cannot guarantee shipping times due to:
- Carrier delays
- Customs inspections
- Severe weather
- Holiday demand
- Unexpected logistical issues
We appreciate your patience and understanding.
Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include clear photos of the damaged item and packaging
- We will review the issue and work toward a resolution
Contact Us
For shipping questions or support inquiries, please contact:
S&M Boutique Customer Support
Email:maxycharlesjunior@gmail.com
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM
Thank you for shopping with S&M Boutique. We appreciate your support and look forward to serving you.